Customer Feedback Tracking System(simple and easy) by Naveen Bathiya

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In a business, customers are the most important part. Some business people say that the customer is a god. Some says customer is a king. As you know, they believe customers like kings or gods, because they are the profit generators and the most voluble stakeholders of firms. If they are so important, their feedback should be more important to a firm to correct there errors, polish their strengths and to go towards the development.
I felt that how important the customer feedback when I was working for a reputed mobile telecommunication company in Srilanka. They stored
their feedback of customers in a secured database. Employees have to react for the complaints within maximum time of 24 hours. They have put a special team to investigate about the complaints. They have another team to consider the suggestions and to investigate about commendations. They prepare the suggestions and forward it to strategic management and relevant departments. Also they check commendations and get the extract of them to improve their strengths. So I thought if there is a proper system to manage the feedback in an accurate manner that would be very helpful to a firm to minimize their faults and maximize their strengths with customer’s likes and dislikes.
I designed to develop a system to fulfill the above mentioned needs. When was searching for a firm which in need of this kind of a system, I've found and selected Ebert Silva Co. Ltd for my researches. After that I met several reputed companies. They knew the importance of an automated system for customer feedback and they accepted my proposal. Then I developed this system for them. Thereafter I’ve found how to modify this system to compete with any kind of organization. So I’m looking forward to provide an accurate system to your organization too. Please contact me – 0777060006. OR naveenbathiyajayasinghe@hotmail.com
(Above .jpg files are examples and screen shots of my software)